Inbound customer service advisor - united kingdom, dunfermline, fife

on behalf of ams, nationwide are seeking for a *inbound customer service advisor *for a *12 month temporary to permanent* contract, at *dunfermline*

our customers can sort out their finances from the comfort of their own homes, and you can help them from the comfort of yours. we're looking for customer service advisors to join our team. we're offering an gbp11.15 hourly rate, working between 8am - 8pm monday to sunday.

we have start dates 8th august or these temporary roles. you'll work 5 days out of 7, having 6 weeks' notice of your shift pattern, and typically you'll work 6 out of 9 weekends (a saturday or sunday, not both).

*what you'll be doing*

bring your enthusiasm for helping and we'll give you full training before you take a single call. strong teamwork is built into the way we do things so, even at home, you'll have lots of support from friendly colleagues.

handling a range of inbound calls*,* you'll play a central role when it comes to supporting our members. we're a building society not a bank, so our customers are members of our society. their needs are at the heart of everything we do.

if you thrive on a challenge, we are the place for you! you will speak to upwards of 60 members a day.

you could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that's right for them.

*about you*

if you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. you'll also be comfortable using a computer or laptop.

you don't need financial services or call centre experience, you'll be fully trained. what's important is that you want to get things right for our members and leave them smiling. and we're not just looking for your experience and skills. we're also interested in who you are as a person. why? because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.

*we need you to: *

* be passionate about doing the right thing for our members

* be comfortable using a desktop/laptop computer

* enjoy working within a fast-paced environment

* show excellent attention to detail and accuracy

* be confident on the phone and able to build rapport with our members.

*why work at nationwide?*

we're different from other financial service providers. we're a building society, owned by our members. and for over 130 years, we've supported those members to make the most of their money and achieve what they want from life.

that's reflected in the way we work here at nationwide. we come together to make sure we're doing things in the best way possible, both for each other and for our members. if you join us, you'll be part of that. you'll be able to help us build something really quite special. and you'll have the opportunity to make a real difference.

as a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. a key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.

on top of that, we always want you to be yourself. to use your skills and experience to make our society stronger. to feel valued for who you are, not just what you do. because here at nationwide, we understand that we can do more together than we ever could alone.

*what to do next: *

if you'd like to apply, just click the 'apply now' button.

if we receive a high volume of relevant applications, we may close the advert early, so please apply as soon as you can.

best of luck in your application!

job types: full-time, temp to perm

contract length: 12 months

salary: gbp11.15 per hour

schedule:

* 8 hour shift

education:

* gcse or equivalent (required)

experience:

* customer service: 1 year (required)

* microsoft office: 1 year (required)

reference id: nwbs1904ag

expected start date: 08/08/2022

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