It support engineer - united kingdom, leeds city centre, west yorkshire

afinite is looking for an it support engineer to join the team, working from their central leeds office and at clients’ sites.

it support engineer

leeds, ls11 9yj

£25,000 - £40,000 per year, dependent on experience

extensive benefits including company car

full time, permanent

please note: applicants must be eligible to work in the uk

afinite is a leading it services company, based in leeds city centre (ls11), providing it services to a wide range of businesses across the uk. we have developed a reputation for providing expert, honest, proactive and cost-effective it support and advice, and deliver a range of services for clients of all sizes, from ad hoc emergency support to fully managed support contracts.

responsibilities of the it support engineer:

provide first class technical support, via it helpdesk, phone, email and face-to-face
assist and lead on a variety of it projects, internally and on client sites
identify and troubleshoot hardware and software issues, both remotely and in person.
develop strong client relationships, going the extra mile to deliver an exceptional service
talk clients through a variety of actions, to help set up systems or resolve issues.
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks.
specify and support the roll out of new equipment and applications
test and evaluate new technology
collaborate with colleagues, ensuring issues are resolved within agreed timescales.
work with the business support team to produce quotes and ensure accurate billing
record time, complete administration, reports and procedural documentation as required

about you

we are happy to consider candidates with varying degrees of it experience, but a passion for it and emerging technologies is essential.

you will enjoy the diversity of working on a wide range of it projects and will be both conscientious and committed when dealing with the day-to-day tasks and it support, while also looking for improvements and it innovations that will be benefit your clients, juggling multiple priorities and going the extra mile to provide the highest level of customer experience.

skills and experience required:

experience gained working in it support (internally or for an it support provider)
high levels of organisation and time management.
a strong relationship builder with a proactive and problem-solving approach.
a collaborative team player and a results focused, motivated self-starter.
excellent communication skills, both verbally and in writing
commercially aware, seeking to drive improvement and add value
the ability to diagnose hardware and software problems on servers and end-user devices.

you will have good understanding of a wide range of technology, to include some of the following:

microsoft 365 platform (azure active directory, exchange on-line, dynamic group creation, ms teams, sharepoint, onedrive)
windows server 2012 onwards
windows (7 or later) and/or android, ios, macos
vmware and hyper-v virtualisation platforms
networking concepts
mobile device management (mdm) solutions
pc components and compatibility, with the ability to assemble / replace parts as necessary
service and cloud back-up solutions
voip and video conferencing platforms
synology and qnap nas appliances

a full driving license is desirable.

hours and flexibility

this is ideally a full-time role, but we are happy to provide a degree of flexibility with working hours if required. the successful it support engineer will work both in the central leeds office (ls11), where parking is available, and on client sites, the majority of which are within a 1-hour drive of the office.

benefits

electric car (after probationary period)
laptop
pension with 8% employer contribution
bonus
20 days holiday
hybrid working (up to 1-day wfh per week once you know the role)
on-site parking
free tea/coffee
career development opportunities
professional training/ support to achieve qualifications
casual dress

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application.

applications must include a cover letter/personal statement explaining why you are suitable for the role.

no agencies please. if your cv is short-listed, you will be contacted within 14 days to discuss your application in more detail.

other suitable skills and experience includes it, it support, it support engineer

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