Customer service advisor - united kingdom, barnsley, south yorkshire

are you passionate about customer service and want to be part of a forward-thinking company that can offer a range of exciting career opportunities? the role of a customer service advisor will be to be the first point of contact for all inbound enquiries, processing new sales enquiries and scheduling apointments for the sales force.

what will you be doing?

first point of contact for inbound enquiries via phone & email
processing new sales enquiries on internal systems
scheduling appointments for the sales force
updating customers on order/installation updates
logging all information on internal crm system and high level of ms office (outlook, word, excel)
producing reports for management

who are we looking for?

experience within an administration or customer service role
good communication skills both verbally and written
remain motivated and resilient at all times
be able to work to deadlines and good time management skills and the ability to us it systems
a positive telephone manner
a keen eye for detail
confidence with office it and computer systems including ms office, excel
a strong work ethic. good team-working skills
a passion for customer service

about solarsaves direct ltd

solarsaves is part of the solarframe group of companies which is the north of englands leading installer of home improvements. due to continued growth and expansion into solar pv we are now seeking to expand our customer services teams with ambitious individuals who have the desire and positive attitude to help manage customers' enquiries, ensuring first-class customer service. we put our customers at the heart of everything we do, making their lives easier and taking the stress out of home improvements. our commitment to customer service is what sets us apart.

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