Supermarket support team member - united kingdom, eastbourne, east sussex
do you take pride in delivering outstanding customer support?
do you enjoy finding the right solutions, first-time round? if so, we have a great sales support opportunity for you.
we have an exciting opportunity for the right candidates to join our growing our supermarket support team. we are looking enthusiastic individuals with a passion for offering excellent customer service. the ideal candidates will be capable and comfortable handling direct customer communications, across both phone calls and email, to our varied customer base.
our sales support team sit within our overall sales office, and provide support and customers service. this role is a key one that helps build trust, leading to long-term relationships with our customers, who expect excellent customer service.
you will use your attention to detail and customer focus to take ownership of your work, guiding and assisting customers to achieve the best possible outcome.
this an office-based role within our eastbourne facility. full training will be provided. the salary for the position is £18,600.
some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:
processing of ordershandling promotionsworking to resolve any customer issues in a timely manneradministrative support to the sales teamessential skillsexcellent communication skills, both verbally and writtenconfidence talking to customers on the telephoneself-motivated, and keen to improveexcellent attention to detailability to take ownership of queries and respond within a timely mannercomfortable working on your own initiative, but also know when to escalate issuesflexibility and willingness to adapt where necessary to help the wider teamresilience with the ability to problem solveprevious experience working with microsoft excel to a good capacitydesirable skillsprevious experience working within an office environment would be an advantage.
about companygardners is one of the world's largest wholesalers of british books, entertainment products and ebooks.
based primarily from our eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.
our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.
at gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. we are an equal opportunities employer and place a high value on diversity and inclusion across all departments.
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