Care scheduler - united kingdom, widnes, cheshire

care scheduler job description

starting salary: £23,887 to £27,487k per annum

6-month probationary period

hours of work: monday – friday (0900-1700)

location: halton office

this is an incredibly challenging and rewarding role which would be well suited to a person who is motivated, driven, a good problem solver and someone who pays attention to detail. excellent communication skills and a calm, grounded and rational approach are essential to this role. planning skills and forward thinking are also a necessity.

this is an everchanging role, with a lot of demands. the schedules are ever changing and the successful applicant will be required to respond to daily/regular absences, new packages, emergency situations, holidays, staff shortages etc.

the successful applicant will need to possess a driving licence and have access to their own vehicle. they will need to possess excellent computer skills and have the ability to use word, excel, teams, microsoft emails and will be trained to use our internal scheduling/care planning software.

as part of this role, the responsibility of ensuring all client visits are covered, lies with the scheduling team. to this end, it sometimes means that in the event of being unable to cover a care visit with a suitable support worker, the schedulers are required to attend the visits. this can mean that during particularly challenging times, care schedulers will be required to attend care visits during the evenings and weekends.

there is also a requirement for the care scheduler to participate in the on call, which is on a rota basis and may include covering in emergency situations.

responsibilities:

as part of this role, you are responsible for ensuring that communication between the support workers, the senior support workers, the clients and their relatives is a priority.

you are responsible for ensuring:

all client visits are covered with appropriate care staff. all weekly schedules are complete and published by the deadline provided
all calls are allocated during times of staff shortages, sickness and holidays or emergency situations
all incoming calls are answered and dealt with in a timely manner and all communication is logged
support workers and clients are informed of changes to their schedules
arrange rotas for new starters, liaising with recruitment manager to ensure hours and clients are appropriate.
hold support worker availability meetings and ensure support worker availability is accurate on the system
all late and missed call alerts are checked up on and responded to
support workers preferences and needs and considered
holiday requests are responded to in a timely manner
clients and support workers are informed when there is an intro or a shadowing visit arranged
ensure the data in the system is accurate and maintained, including preferences/exclusions/ cancellations/away periods etc
work with scheduling team and the care management team to assist with problem solving, improving client and support worker experience and ensuring a safe service at all times
senior support workers are supported with arranging community observations
the client status sheet is up to date
the daily activity log is updated as and when changes occur
organise, attend and participate in support worker meetings

this list is not exhaustive and is subject to change, in line with the role.

equal opportunities: to comply with and promote the terms and conditions of the organisations equal opportunities and related policies.

data protection: to comply with organisational policies and procedures and the requirements of the 2018 data protection act

the successful applicant will be required to abide the company’s internal policies & procedures, health & safety regulations, the care act and all cqc guidance and regulations.

closing date 24/06/2022

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