Group business administrator - united kingdom, hatfield, hertfordshire

this is an exciting opportunity for an experienced administrator to report to the head of key accounts, working with and providing valuable support to the account managers and business development managers within their market-leading distribution and subscription management business. the company currently operates in the publishing and e-commerce markets which have evolved significantly in the recent years.

as group business administrator you will be the central point of contact for the department, involved in a wide-ranging portfolio of essential projects and key tasks to enable the business to achieve its' key objectives.

the role will be challenging and the successful candidate will be able to thrive in a role that will be varied in nature and will expose you to all aspects of the business.

principal responsibilities & immediate tasks

- provision and analysis of monthly spreadsheets and management reports from a variety of it systems in order to provide key data

- customer query resolution - assisting the account management team in liaising with company departments to ensure route cause analysis is recorded and process improvement is in place

- administrative management and on-going maintenance of the crm system, generating reports and analysis

- assist with the on boarding of new clients/services, ensuring all aspects of the customers' requirements are met within the given timeframes

- preparation of excel reports and powerpoint presentations in advance of internal and external meetings along with assistance with customer tender responses

- internal organisation of customer site visits, including the provision of hospitality, enhancing the overall customer experience in a positive and accommodating manner

- assisting with the coordination of customer communications generated from the crm system

- supporting the transformation team with new client processes and tool management, with the production of internal and external user guides

- recording and managing contract/sla administration for all clients

scope of position

- normal hours will be 37.5 hours per week; 09:00 hrs to 17:30 hrs monday to friday, with 1 hour for lunch.

location

this position is office based in hatfield, hertfordshire.

person specification

key skills

- able to work across functions and to deadlines

- experience of using crm systems

- a high level of microsoft office, especially powerpoint, excel and word

- good organisational skills with the ability to prioritise

- excellent analytical skills

- ability to learn/acquisitiveness

- secondary education is essential with gcse' (or equivalent) in english and maths

knowledge and experience

- minimum of 2 years in a similar position, with experience in a logistics or publishing business being a bonus

additional requirements

- full driving licence preferable

personal attributes

- friendly, organised, professional, team worker, unafraid of challenge or change, flexible, self-motivated and proactive

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