Service coordinator - washington - united kingdom, washington, tyne and wear
our client based in washington is looking for a service coordinator to join their busy team!
as a service coordinator your main responsibility will be to schedule the work of their service engineers, in a specific geographical location. it is the role of the service coordinator to plan the jobs on priority basis, taking into consideration security issues, engineer location as well as engineer skill set. our client also has customer service agreements to adhere too, and so it is important to also consider these to ensure we continually offer a fantastic service.
their engineers complete a variety of different works across a range of access products. jobs could be for emergency reactive work, compliance checks or quoted work repairs and upgrades. this role requires great problem-solving skills, as well as good organisation and communication skills as you will be required to act as the liaison between their customers and engineers, providing updates and ensuring they are kept up to date with the time of their visits as well as the progress. for certain jobs, you may be required to order materials or plant to ensure all jobs can be completed first-time!
your skills
this is an exciting and fast paced role, with great opportunity to work for their extremely successful delivery business!we are looking for candidate with previous experience in a similar role, who is a confident communicator and able to prioritise a busy workload.we are looking for someone who shares our client's passion and can understand the customers' needs and go above and beyond supporting both our customers and engineering workforce. benefits
25 days annual leave + bank holidayssmart pension scheme (enhanced company contributions)life insurancehealthcare support, including an employee support and assistance programmeemployee discount platforminternal recognition & reward schemes working hours are 08:00 - 17:00 monday to friday, 40 hours a week.
please note that at times due to the volume of applications we may not be able to respond to each person individually. if you do not hear from us within 7 days we're sorry you have not been successful this time. please do not let this stop you applying for other positions you may be suitable for. good luck!1st choice staff recruitment is an equal opportunities employer and acts as both an employment agency & business.
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