Customer service advisor - united kingdom, skipton, north yorkshire

customer service advisor

temporary to permanent

flexible working pattern (2 days in office and 3 days at home)

salary: £10 per hour (£19,500 p/a)

location: skipton

our financial services client based in skipton in the heart of the yorkshire dales are rapidly expanding and looking for a number of customer service advisors on a temporary to permanent basis due to several internal promotions. this company is set to increase its workforce by over a third within the year, so tonnes of opportunity for progression!

successful candidates will have an excellent telephone manner, outstanding customer service skills and be proficient using different it systems. you will be responsible for providing a high level of customer service, advice and support on behalf of the company’s own schemes and clients.

key responsibilities:

ensure all calls are answered quickly, politely and efficientlykeep accurate records of all discussions with customers using the company’s softwareliaise between customers and other departmentsassist in resolving complaints, escalating the issue to the customer service team leader where appropriategeneral administrative duties.
you will have a high attention to detail, experience of updating and recording data in complex databases and excellent organisational skills. the ability to work under pressure and work successfully as part of a team are essential.

this team are currently on a flexible working pattern (2 days in office and 3 days at home) working various shifts between 8am-8pm, mon-fri (1in4 saturdays).

salary £10p/h (£19,500 p/a)

rotating shifts:

week 1 8am-4pmweek 2 9am-5pmweek 3 10:15am-6:15pmweek 4 12pm-8pmyou must also be able to work one saturday in approx every 4 weeks 8am-4pm
benefits:

25 days annual leavegrowth & development contribution (£750 per year)birthday policyannual performance bonuseappensionprivate healthcare & life insurance scheme

More jobs