Customer claims handler - united kingdom, brentwood, essex

we're looking for claims handlers for our motor insurance division. you'll have great relationship-building skills and share our passion for outstanding customer service, and you'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. previous experience is great, but what's more important is attitude, work ethic and great written and verbal communications skills. we're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive and organised, we'd love to hear from you!

about you

you'll spend your time in our buzzy brentwood office on the phone to our customers about their motor insurance claims. you'll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people get back to a normal way of life.

working 35 hours per week, you'll carry out your initial training from home. following this - we'd like you to join us in the office for a minimum of 2 days a week. hours include 8am - 8pm monday to friday or 9am - 5pm on weekends and bank holidays. currently, our claims handlers work only one saturday or sunday in every three and we will supply you with 24 holidays per annum. to find out more about lv=gi's brilliant benefits and rewards, please click here.

the salary being offered for the role is gbp21,000

why work for us?

at lv= gi, we're on a journey to become britain's best loved insurer. to get there, we need more passionate, positive, 'people' people to join us. people who'll proudly put our customers at the heart of everything they do and delight in delivering above and beyond their expectations. here, there's no knowing where your career will take you. but one thing's for sure, you'll be supported and empowered every step of the way as you shape your future - and play a vital role in ours.

rewards and benefits

this role is a band a in the lv= structure. to find out more about our bands, click to view our faq page here. we want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done.

we'll give you:

24 days' holiday - which increases after two years' service

an annual bonus scheme based on company and personal performance

a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

a competitive pension for which lv= will pay twice the amount you pay, up to 14% (please click here to read more about it)

a generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

lv= is an equal opportunities employer who values a diverse and inclusive workplace. we recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. we are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

here at lv= we always love to hear from great people, so don't forget to follow us on instagram, twitter, linkedin and become a fan on facebook.

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