Qa case management specialist - united states, denton

adecco is currently assisting a local client in their search to fill a qa case management specialist position.

type: 40hrs/wk. contract

pay: $20.73/hr

length: 6+ months (temp – hire for right associate)

shift: monday – friday 8:00am to 5:00pm

essential responsibilities/job duties

conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements.

implements a continuous quality improvement process through the continuing review of operations and administrative systems.

evaluates internal reports and provides all required monitoring documents.

develops and implements continuous quality improvement processes.

works with project director and supervisors to develop and implement corrective action plans as needed.

reviews customer survey data regularly.

communicates effectively with management and staff, using good judgment and diplomacy.

documents that case managers are performing timely and accurate case management activities in all required systems.

ensures that performance reviews of caseload conform with state guidelines on all outlined indicators.

provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance.

performs other duties as assigned.

required qualifications:

accustomed to complex, fast-paced, and confidential work environment.

excellent written and verbal communication skills.

demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

familiarity with applicable federal, state and local laws and regulations.

directly related work experience in quality control or performance monitoring

 

important: this qa case managment specialist job is being recruited for by adecco’s national recruitment center, not your local adecco branch office. to be considered for this position, you must use the “apply with adecco” button to submit your resume.

 

the adecco group is a global leader in hr services.  our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  we offer employment opportunities at any stage in your professional career.  contact us today to discuss available contract and direct hire positions.  adecco group provides one of the most comprehensive benefits packages in the industry to contract workers to include holiday, 401(k), insurance benefit plans

 

equal opportunity employer/veterans/disabled

to read our candidate privacy information statement, which explains how we will use your information, please visit http://www..com/candidate-privacy/. the company will consider qualified applicants with arrest and conviction records.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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