Customer accounts management specialist - united kingdom, cheddar, somerset

*customer accounts management specialist *

*full time, permanent, **gbp21,651 pa (gbp11.10ph)*

*37.5 hours per week, working hours are mon to fri, between the hours of 8am to 5pm (8-4.30 or 8.30-5). with 1 hour breaks per day.*

*hybrid working is offered after training, *2 days home working and 3 days in the office - wednesdays are teams training days, so all teams must be in the office that day. *candidates must be able to work full time in the office whilst training.

we are currently looking for *customer accounts management specialist* to join a well-established company based in cheddar, north somerset.

my client offers a fantastic friendly office setting and invest a lot in the training and development of their teams. training is continuous in an ever changing environment.

we are looking for hardworking and focused individuals who are a positive communicator with a passion to deliver a positive outcome for both customers and the business, also having the ability to build rapport and strong relationships with both colleagues and customers.

*the job purpose: *

as an account management specialist, you are responsible for managing the relationships between the business and its clients. you will take responsibility for the whole lifecycle of clients' accounts for the entire of orders on that account. you will be providing customer account management for key accounts as agreed with wider business (key accounts are those which require specialised knowledge and/ or more complex processes).

you will provide insight to cross functional customer service teams to drive profitability and adherence to contracts. you will be a key member of the customer operations team.

*specific role and responsibilities*

* general order/account management

* to accurately assess, measure and advise internal audience on stock situations to aid delivery on requirements

* to manage the order cycle, processing in a timely and accurate manner using microsoft navision, to include:

* order confirmation communication

* monitor order status, communicating any issues/delays to customers

* dispatch orders as required to meet customers expected delivery dates

* use of a crm system to ensure quotations and customer information are accurate and up to date

* respond in a timely fashion to sales enquiries by email, telephone or post, whichever method is appropriate

* effectively communicating with customers in a professional and friendly manner

* maintain existing and new customers through planned individual account support

* create documents using word, excel and powerpoint

* ensure project schedules are adhered to and therefore maintain punctual product distribution

* support to external sales managers

* attend continuous improvement/training meetings

*experience required*

* ability to work with cross-functional teams to deliver effective customer service.

* help to build effective processes and standard operating procedures.

* strong oral and written communication skills.

* problem solving skills.

* strong customer service and administrative accuracy.

* confident communicator at all levels verbal and written to negotiate smoothly and efficiently with customers and the team.

* ability to multi-task and prioritise workload

* organised and efficient

* ability to work both on your own initiative and as part of the existing team.

* high attention to detail

* working under pressure to meet dispatch demands

* a calm and professional approach to all correspondence with customers and colleagues.

*package offered for the customer support administrator: *

* 33 days holiday including bank holidays - increases with length of service

* company pension

* employee discount

* wellness programme

* hybrid working (3 days in office, 2 at home) - offered after training

* sick pay

* onsite parking

* life insurance

* company events

* cycle to work scheme

* profit sharing

* referral programme

for further information please free to contact *tanya *

riverside recruitment are acting as an employment agency in relation to this vacancy.

*indmgt*

job types: full-time, permanent

salary: from gbp21,651.00 per year

benefits:

* additional leave

* company events

* company pension

* cycle to work scheme

* employee discount

* flexible schedule

* life insurance

* on-site parking

* profit sharing

* referral programme

* sick pay

* work from home

schedule:

* day shift

* monday to friday

* no weekends

ability to commute/relocate:

* cheddar: reliably commute or plan to relocate before starting work (required)

application question(s):

* what is your notice period?

* are you able to work at the office in cheddar full time?

hybrid working will not be offered until you have completed the necessary training and are confident in all the companies processes and duties.

also candidate must be able to travel to the office if and when requested by your manager.'

experience:

* customer service and/or account management: 1 year (preferred)

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