It infrastructure specialist - united kingdom, chorley, lancashire

as a competent infrastructure specialist, you will be able to provide it consultancy services to the full range of it clients.

in particular, your primary focus will be on the implementation, migration, training, development (of internal processes) and maintenance/upgrades of both the hardware and software that makes up their paas offering.

you will effectively support clients and colleagues as requested in a timely manner in line with the client's support contracts.

you will also have responsibility for your specialism area; escalations, process improvement, documentation and training for their paas infrastructure.

you are required to be able to provide reactive and pro-active technical support services and incident management for the following types of work:

- monitoring and maintaining systems and networks

- installation and configuration of systems

- diagnosing faults on both hardware and software

- solving technical and application issues by phone, email or in person

- walking clients through troubleshooting steps

- re-fitting and/or replacing of client hardware

- supporting updates and/or roll-outs for client applications (training of users as needed)

- working to sla's

- prioritising and managing multiple open tickets

- establishing good working relationships with clients

in addition you will have the following higher-level responsibilities:

- testing and evaluating any new tech/applications/processes

- being an escalation point for your colleagues

- problem ticket management and conducting root cause analysis

- project work

- maintenance of technical documentation

- keeping yourself informed of all on-going projects and multi user impacting issues

finally for your area of specialism your responsibilities are:

- provide technical leadership in your area of specialism and act as the final internal technical escalation point for all issues relating to your specialism

- take an active role in developing other employees knowledge and abilities in your area of specialism

- take ownership of all documentation related to your area of specialism within their knowledge base, ensuring that all information is accurate and up to date

- proactively keep your specialist knowledge up to date and develop new procedures and policies that improve delivery of services to clients

- support the senior technical team to the best of your ability

in return, they offer a salary of £34,000 - £43,000 per annum (depending on experience), flexible benefits, life assurance, health care plan, company pension contributions, birthday day off and extensive training and development opportunities.

they welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

please note - all applicants will receive a link / be redirected to the company's career site. only those applicants who complete the additional online application form will be considered for this role.

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