Senior network support specialist - united states, janesville

adecco is working with a company in janesville, wi in hiring a direct hire senior network support specialist. 

this is an onsite, hourly position at $30/hr ($62,000/yr)

summary:

essential duties and responsibilities:

provide technical support for users both local and remote

research & document technical information related to troubleshooting and/or project implementation

maintain updated and accurate it asset inventory including hardware and software

create and provide end user training on various software & hardware systems

create and modify technical documentation

provide remote support to angi staff & 3rd parties when starting cng sites

maintain patch management system to ensure remote device firmware and software is up to date

coordinate with engineering or corporate teams to help support gvr & angi specific applications – windchill, cscape, rockwell, red lion and siemens software packages

utilize software tools to reduce workstation prep time and automate software distribution

provide coverage for network & server support as needed, will require working knowledge of windows & vmware operating systems

expand knowledge of vbs tools and participate in continuous improvement projects

troubleshoot network infrastructure including cabling, switches, routers & wifi access points

configure and maintain cloud-based storage solutions allowing remote equipment connectivity and data processing

select, examine and implement new software or hardware tools

deploy new hardware pre-configured for remote installation of complex network configurations

troubleshoot and assist in maintaining data routing and collection devices such as plcs, industrial routers, managed network switches, protocol converters and edge devices

troubleshoot and assist in maintaining remote data collection device programming (structured text, html, mqtt connectors, java)

modify and maintain exchange server entries for external customer notifications

ensuring secure and stable server connectivity and testing network protocols.

monitoring server capacity and performance to keep up with demand in online traffic.

running diagnostic tests and performing repairs, as well as developing backup, archiving, and data retrieval procedures.

training junior it staff, preparing user manuals, and providing remote or onsite technical support.

enhancing network security, as well as documenting network processes and cabling layouts.

keeping informed of developments in network technologies and infrastructure.

ensuring secure and stable server connectivity and testing network protocols.

identify processes or procedures that could be streamlined or enhanced with technology

assist with customer training classes for technology centered topics

additional duties as assigned

 

qualifications:

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. the requirements listed below are representative of the knowledge, skill, and/or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

education and/or experience:

associates or bachelor’s degree from college or technical school; and 2+ years related experience; or equivalent combination of education and experience. certified comptia, microsoft, or cisco network professional preferred.

extensive knowledge of network connectivity, technologies, protocols, and security.

exceptional analytical and problem-solving skills.

excellent interpersonal, communication, and collaboration skills.

great organizational and time management skills.

willingness to visit client locations.

availability to perform network repairs outside of business hours.

 

 

education and/or experience:

associates or bachelor’s degree from college or technical school; and 2+ years related experience; or equivalent combination of education and experience. certified comptia, microsoft, or cisco network professional preferred.

extensive knowledge of network connectivity, technologies, protocols, and security.

exceptional analytical and problem-solving skills.

excellent interpersonal, communication, and collaboration skills.

great organizational and time management skills.

willingness to visit client locations.

availability to perform network repairs outside of business hours.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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