Internal account manager - united kingdom, bolton, manchester

are you an experienced account manager with exceptional customer service skills?

if you are, you could be exactly what we're looking for.

the internal account executive vacancy is a very varied and rewarding position.

whistl are currently looking for an internal account manager, who will be the primary commercial contact for a portfolio of circa 150 customers, with a responsibility to ensure retention and growth of this customer-base.

the ideal candidate will be customer-focused, driven and someone who thrives in a fast-paced environment.

key responsibilities:

to monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required.to liaise with implementation, sales and operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.to review performance to defined contract key performance indicators and or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability.co-ordinate the delivery of agreed targets within agreed budget to meet the wider requirements of the business for the defined customer portfolio.ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas to ensure any issues are resolved in a timely manner to the customer's satisfaction.contribute to any contractual negotiations and or re-negotiations for defined customer portfolio and produce any related contractual documents as required.provide customers with regular reports in agreed timescales and where appropriate investigate and report any shortfall/discrepancies highlighted by such reports to the line manager.understand and work within policy standards of individual customers to ensure service provisions/ requirements are fulfilled.provide administrative support to contracts outside defined portfolio base, as required.maintain an up-to-date sales / technical knowledge of whistl product portfolio.project a professional impression of the company and act in accordance with the relevant industry code of practice.we welcome applications from candidates with any of the following skills: internal account manager, account management, new business, customer retention, communication, stakeholder management, customer service, customer support, slas, contract management, negotiation, sales, administration, reporting.

essential skillseffective verbal and written communication skills, including ability to adapt communication style, amount, and format based upon audience.ability to influence at colleague level.able to prioritise and coordinate multiple work requirements to meet deadlines.ability to establish and maintain effective working relationships with co-workers, managers and clients.able to understand and empathise with customer needs whilst balancing their needs with that of company.

about companywhistl are a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

due to the nature of our business, this role may be subject to a basic dbs check.

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