Customer support advisor - united kingdom, eastleigh, hampshire

customer support advisor - gbp20,000

location: eastleigh

in 2020 aviva introduced "smart working". this means we offer you the split of working from home as well as coming into our eastleigh offices when required.

do you love to deliver excellent customer service to intermediaries and customers, anticipating and exceeding expectations for group protection business?

aviva currently have a fantastic opportunity for 3 customer support advisors, to join our team in eastleigh.

we are looking for someone that is career motivated with a proven customer services background of office based work.

you will be fully trained on all of our systems as well as what we are looking for you to do, we just need you to be i.t literate( ms office programmes).

a bit about the job:

working as an office support consultant we would be looking for you to be the dedicated point of contact for issue resolution for external customers - take ownership, seek out answers from internal teams as needed and deliver/ communicate this across your wider team and management, whilst also keeping everything up to date and identifying ways to drive down complaints and customer dissatisfaction.

skills and experience we're looking for:

previous experience of working in an office is preferable

excellent customer service skills

highly effective relationship management skills with the ability to develop and maintain strong relationships with intermediaries and their teams.

strong communication skills

ability to work confidently with the financial elements of the role including sales / quotes / margin / premiums / targets etc

self-starter can do attitude. resilient.

what you'll get for this role:

salary of gbp20,000 depending on skills, experience and qualifications

generous pension (starting level aviva contributes 8% when you contribute 2%)

eligibility for annual performance bonus

family friendly parental and carer's leave

25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

up to 40% discount for aviva products

brilliant flexible benefits including electric cars

aviva matching share plan and save as you earn scheme

21 volunteering hours per year

aviva is for everyone:

we are inclusive - we want applications from people with diverse backgrounds and experiences.

excited but not sure you tick every box? research tells us that women, particularly, feel this way. so, regardless of gender, why not apply. and if you're in a job share just apply as a pair.

we flex locations, hours and working patterns to suit our customers, business, and you.

most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

to find out more about working at aviva take a look here

we interview every disabled applicant who meets the minimum criteria for the job. once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

we'd love it if you could submit your application online. if you require an alternative method of applying, please give dylan wood a call on or send an email to .

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