Job ads - united kingdom, stowmarket, suffolk

* babergh and mid suffolk district councils, stowmarket ip14 1ad

* gbp20,444 - gbp23,484 per annum (pro rata for part time)

* 37 hours per week

* fixed term or secondment opportunities for 12 months

* reference: bms00561

fixed term or secondment opportunities for 12 months

full time, part time and job share opportunities will be considered.

what we are looking for

we are looking for two committed, flexible and proactive team players with a positive outlook to join our customer support team.

providing frontline customer service to our residents, you will be excellent communicators and share our values, commitment and motivation to make a difference for our residents, clients and communities.

about the role

the role will be a mix of both home working and working at our customer access points on a rota basis across stowmarket, sudbury, shotley and hadleigh between the hours of 8.30 am until 5.00pm monday to friday.

our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).

about you

you will be customer focused, organised, able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.

successful candidates will have these qualities together with the ability to understand situations and develop solutions to problems using their own initiative.

team members enjoy an ongoing commitment to learning, development and creativity.

we are a team who believe in putting the customer at the heart of everything we do and are always striving to improve the service we are providing - we are seeking individuals who share these customer values.

about us

working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across babergh and mid suffolk.

we are proud of the role we play in creating the environment, economy, and communities for our districts. we believe that the heart of suffolk is an incredibly special place to live and work. with picturesque market towns, 60 conservation areas and with two areas of outstanding natural beauty (aonb) within our districts, it is little wonder that we are consistently within the top 50 places to live in the uk.

benefits of working with us

* great opportunities for learning and development.

* suffolk coaching and mentoring partnership

* generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years' service, plus bank holidays).

* competitive local government pension scheme.

* wellbeing support program

* employee assist program

* health care options.

*our ways of working*

work is what we do, not where we go! we are committed to working in a more hybrid way, with a mix of office, home, and remote based working. (business needs permitting) this has worked well for us and is something we will be continuing with.

we are committed supporting equality and diversity, babergh and mid suffolk district councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

*closing date: 1pm, 14 june 2022.*

job type: fixed term contract

schedule:

* monday to friday

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