Customer service advisor - united kingdom, runcorn, cheshire

capita is an equal opportunity and disability confident employer.

if you are looking for a career and not just a job, read on!

if you are looking to make a real difference every day and have a positive impact on customers lives, read on!

we have a range of customer services roles available, so if you want to work for a global company servicing a market leading bank, supporting millions of customers across the uk, then read on!

we are looking for enthusiastic and supportive customer service advisers to join the team at one of the most diverse, innovative and experienced companies in the uk. your role will be to put the customer first!

haven t worked in banking before? no problem, we will provide full training and give you all the tools you need to excel.

job title:

customer service advisor

job description:

what you ll be doing:

following a full 3 weeks of training, this permanent role of customer service advisor at capita will require you to:

help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods.

take ownership of customer enquiries, ensuring that every customer feels valued

create a positive experience for every customer and colleague

what you ll bring:

a passion for helping people

a desire to do the right thing for your customers

excellent communication skills

being a great listener

the ability to take ownership of customer challenges

a team player, supporting those around you to ensure we all succeed

what will you work:

we are initially looking for people that can cover our day shifts starting at 8am monday to friday.

what we will offer:

competitive salary of up to gbp 21,673

eligible for a bonus of gbp250 at your milestones of 3 and 6 months subject to successful completion of training and probationary performance.

following completion of your training and coaching period on site we will then offer you a working pattern which will consist of 2 days working in the office and 3 days working from home.

a pathway to the career of your choice, driven by a culture of developing from within the operation to fill key management and support roles

23 days holiday (rising to 27) with the opportunity to buy extra leave

the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more

voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology

access to our employee network groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

you ll also benefit from free on-site parking at our preston brook office

don t drive? don t worry! we have a shuttle bus to & from preston brook office to runcorn & warrington station! which is free of charge to all capita employees

what we hope you ll do next:

choose apply now to fill out our short application, so that we can find out more about you.

we re an equal opportunity employer, which means we ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. we recruit and develop our people based on merit and their passion for creating better outcomes, and we re committed to creating an inclusive environment for all employees.

location:

runcorn

,

united kingdom

time type:

full time

contract type:

permanent

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