Team leader - united kingdom, aberdeen

do you want to work with a leading advocacy charity organisation supporting those in need?

do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

are you keen to make a difference to people who want to be heard?

then come and join us here at voiceability.

who are we?

voiceability is an independent charity and one of the uk s largest providers of advocacy and involvement services. we deliver a wide range of service contracts funded by local authorities, government, health trusts and other voluntary and private sector organisations.

we ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. we make sure people are heard when it matters most.

about the role?

we have an opportunity for a team leader to join our team in scotland. this is a permanent role, working full time, 35 hours a week. reporting directly to the operations manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

travel around your area will be required to meet the demands of the service. some areas may include remote locations without easy access to public transport; therefore, access to other forms of transport may be required.

what will you do?

drive the social security scotland advocacy contract within moray, aberdeen, aberdeenshire, highland and islands, to meet our organisations exacting standards

lead and directly manage a team of advocates

deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.

make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning

to meet on a regular cycle with operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice

to liaise with contract managers to ensure that notification of practice issues noted in kpis are raised and dealt with at the appropriate level

ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with voiceability s performance management framework

actively work with practice management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved

develop and maintain productive relationships with stakeholders, commissioners and other organisations and sector leads to support the organisation s potential for growth in scotland.

what are we looking for?

we are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. you will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. you will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. you will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

what will you receive?

you will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. in addition, you will have excellent development opportunities including funded training and opportunities for career development

you will also receive:

28 days annual leave plus bank holidays

5% employer pension & 3% employee contribution

salary sacrifice pension scheme

separate life assurance cover

staff discount scheme including retail discounts, entertainment, holidays etc

discounted gym membership; employee assistance programme.

supportive working environment fostering a good work/life balance.

support with continuous professional development.

important dates:

closing date for applications: midnight on 10th july 2022, however, voiceability reserve the right to withdraw this vacancy before this date.

interviews via teams: from 18th july 2022.

the selection process: our selection process will be a single stage, combining a presentation, followed by a panel interview. interviews will be held via microsoft teams.

how to apply:

to apply for this role please sign up for a recruitment account by clicking the apply button on this page. follow the instructions to create your account, upload your cv, and complete our short application form.

don t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next team leader.

we look forward to hearing from you.

voiceability are a disability confident employer. if you need to apply in a different way, please contact hr.

equality and diversity statement

voiceability believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

voiceability reserve the right to close this vacancy early should a sufficient number of candidates apply.

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