Customer service advisor - united kingdom, peterborough, cambridgeshire

are you an experienced customer service advisor?

an exciting opportunity has arisen to join our client an established, growing family run business in this customer service advisor role. you will be required to be office based working monday to friday standard office hours.

responsibilities

in this customer service advisor role you will be required to develop relationships with clients providing a high level of customer service over the telephone and via email. day to day you will be required to:-

make outbound calls to a client base ensuring they are fully updated with enhancements and changes.

you will update client records accurately

you will resolve complaints in a timely manner.

you will chase outstanding documentation and update records accurately

you will scan and log documentation

skills required

excellent written and verbal communication skills

you will work with great attention to detail

you will be highly proficient in ms office programmes

it is desirable for you to have previously worked within a fca regulated environment

you will be a confident communicator

benefits

this positions offers an attractive salary and super benefits including

great annual leave benefit

on site parking

rewards schemes

no weekend or late night working.

cash benefits linked to life cover

commitment to learning and development

if this customer service advisor position sounds of interest please apply to be considered. interviews are being arranged as applications are received.

infinity recruitment consultancy limited acts as an employment agency for permanent, contract and temporary recruitment. by applying you will be registered as a candidate with infinity recruitment consultancy limited, your personal data may be added to our database as part of the application process. our privacy policy is available on our website and explains how we will use your data

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