Receptionist - united kingdom, liverpool street, london

based in the heart of london's famous spitalfields market, we are a fun and vibrant hair salon who pride ourselves on offering the best service to all clients.

we are looking for a receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services.

receptionist responsibilities include

warmly greet clients and direct them to where they will wait before their appointment
book and confirm appointments via phone and email
process transactions (cash and credit cards) and issue receipts
offer beverages and ensure the well being of clients in the waiting area
welcome walk-ins, answer questions about services and schedule appointments based on availability
inform clients about new services and discounts
cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
update client records with contact and billing details, appointments and services offered
manage phones and email queries
maintain a tidy reception area
light cleaning duties as required

to be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

you should possess:

proven work experience as a receptionist, front desk representative or similar role
hands-on experience with office equipment, like printers and pos systems (specifically salon iq is an advantage)
familiarity with processing transactions
excellent communication abilities (verbal, phone and email) with a customer service attitude
solid organization and record-keeping skills
an ability to remain calm under stressful circumstances
knowledge of hair services is an advantage

as a company we offer:

competitive rates of pay
staff discount on products and services
holidays
company events

if this sounds like the ideal job for you, apply today!

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