Customer service - london - united kingdom, holloway, london
customer service representative
london
£20,000 - £30,000 per annum
our client is a well-known, technology-inspired print company based in islington, london who are looking for a customer service executive to join their team
you will provide customers with exceptional levels of service; fast, accurate pricing; and regular communication concerning job progression. the customer service executive will provide a warm welcome along with regular, reliable communication that encourages customers to see vr print as an extension of their company. as a member of the customer service team, under the guidance of the head of client services you’ll be working closely with the sales team and the various production departments. this offers a fantastic opportunity to be part of a modern, industry-leading, tech-focused business.
key responsibilities:
*manage client orders including associated admin tasks, communications with client, ensuring the quality procedures are followed throughout the production cycle, delivery of product on time to specification within budget.
*establish and maintain relationships with clients, applying a commercial and value-added approach to client briefings, and ensure meaningful and timely communication.
*deliver against client kpis and other targets to meet contractual obligations.
*identify potential new areas of business from existing clients and report these to the sales team and head of client services.
*support preparation of client development plans.
skills required:
*ability to take client briefs and change requests via email, phone and in-person to manage client projects from brief through to production.
*an open, positive and engaging communication style.
*ability to manage client expectations around timescales and deliverables.
*understanding of contract requirements: commercial pricing structure, slas and measurement.
*ability to work collaboratively as part of a team, and ability to work independently.
*proactive approach – always willing to learn and working to improve processes to ensure efficiency for the business.
*basic office 365 experience (outlook, word, excel).
*good attention to detail.
to be considered for the customer service executive role, please apply today.
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