Software support and customer service advisor - united kingdom, bromsgrove, worcestershire

this is an opportunity to join a small, friendly team as a software support and customer service advisor (sscsa) working for an established it company based in bromsgrove, worcestershire.

the company provides a comprehensive range of workforce management solutions. as a sscsa you will be responsible for assisting customers on their journey from planning through implementation to optimum use of software to support their business objectives.

this is a customer service role that involves analysing customer requirements, offering suitable advice for best practise and taking ownership of customers progress with the software. this role is predominately customer-facing and therefore requires all applicants to enjoy building rapport with customers via telephone.

duties to include;

- identifying customer requirements and priorities to ensure effective use of systems

- managing and resolving customer support calls

- delivering customer training via webinar and face to face

- maintaining effective relationships with internal and external stakeholders

- implementing a process of continuous improvement in respect of tools, techniques and documentation to ensure the services are delivered effectively

the successful candidate will;

- be computer-literate and have an interest in the latest technologies and trends

- be articulate and confident on the telephone and face to face

- be keen to learn, progress quickly and welcome opportunities for promotion

- have some experience in it, although full training will be provided

- likely to be educated to at least a level or equivalent

- have excellent written and verbal communication skills

- be reliable and punctual

- have a full driving licence

in return they are looking to offer a starting salary of £20,000 - £28,000 dependent on experience. the company offers a performance-based salary review after six months.

if you feel you have the ability and commitment to make rapid progress in the sscsa role you should apply now for immediate consideration.

benefits

- salary + travel expenses

- 30 days annual leave

- pension

- six-month pay review

- promotional opportunities

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