Technical support rep - united states, topeka
adecco is assisting a client in their search for a field technical support rep in the topeka, kansas area. as a tech support rep, you will be asked to configure hardware, software and simple network components, install, unit repair, and work with escalation personnel to perform and assist in technical action plans to remediate pc/print issues.
apply now for immediate consideration
responsibilities:
• strong mechanical aptitude, working with tools and various alignment apparatus.
• alignment with customer’s business needs while maintaining client's contractual commitments.
• ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. may also involve third party software, networks and switches.
• able to balance and prioritize multiple activities and issues.
• successful cause and effect understanding of financial perspectives on the business.
• strong interpersonal verbal/written skills; especially in person, on a customer site. this is critical to relationship building and expectations.
• attention to detail and commitment to administrative responsibilities.
• working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations.
qualifications:
• able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• availability to work both scheduled and unscheduled overtime.
• participate in assigned work during non-traditional workdays, holidays and shift work.
• onsite customer facing experience.
• technical/mechanical hardware repair experience.
• demonstrated technical/mechanical aptitude for learning new technology.
• high school diploma or equivalent, plus additional hardware technology training. college preferred.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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