Hotel assistant - united kingdom, stirling

job reference: srha14022

position: seasonal relief hostel assistant

location: hostelling scotland network hostels

contract: fixed term, immediate start date until 15/nov/22

hours per week: 32 (may increase to 40 hours during busy times)

pay: £9.75 per hour

accommodation: live-in accommodation available

join our team, with an adventurous spirit, to help our guests discover and experience the real scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.

as a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience scotland or to develop their skills for life, learning and work through our youth programmes.

working with hostelling scotland is more than just a job. become an ambassador for scotland and make a difference!

we are recruiting a seasonal hostel assistants for the 2022 season to provide relief support when required throughout all hostels within the hostelling scotland network.

about the role:

you will provide excellent customer service, undertaking ranges of hostel duties including full reception service, check-in/out, handling customer enquiries, cleaning and housekeeping and basic catering duties.

full details of job description is available on our website.

ideally suitable applicant will have:

worked successfully in a customer facing role, preferably in similar hospitality surroundings with commitment to excellent customer service
excellent, confident communication skill and ability to work as team and without supervision.
experience in cash handling and it literacy (word, excel, outlook and email)
housekeeping experience with keen attention to details.
flexible and adaptable approach to work to changing workload and priorities during busy times

knowledge of food and hygiene practice and health and safety at work including fire safety and evacuation would be an advantage.

you will be trained in all areas and will rotate through a variety of shifts to ensure everyone is capable of covering the various aspects of the hostel operations.

you will be part of a relatively small close knit team, which means successful candidates live and work closely with colleagues. it is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience.

we can offer:

membership of hostelling scotland
employee assistance programme
pension and holidays
uniform is provided

additional information:

the role involves some degree of physical activities such as bed making of bunk beds with upper and lower beds, including stripping and turning beds.
cover may be required at other hostels within the network to provide support.
due to the nature of role, the post holder must be available to work a variety of shifts; which may include late/ night working and or split shifts, weekend shifts and public holidays.
all successful candidates are required to provide one satisfactory reference, a recent basic disclosure clearance and evidence of their right to work in the uk.

who we are:

hostelling scotland is a not-for-profit charity with over 60 youth and affiliate hostels. since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

how to apply:

if you would like to join us, please forward your application form to our assistant hostel operations manager: cwatson@hostellingscotland.org.uk.

you can also visit our website www.hostellingscotland.org.uk/careers to learn about how we process job applicants’ information and apply through our website.

please note hostelling scotland operates a policy where only successful applicants will be contacted. if you do not hear from us within two weeks of application you have not been shortlisted on this occasion.

hostelling scotland has a commitment to equal opportunities and diversity

scottish youth hostels association (trading as hostelling scotland) is a registered scottish charity, no. sc013138 and a company limited by guarantee, registered in scotland, no. sc310841, registered office 7 glebe crescent, stirling fk8 2ja

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