Duty manager - united kingdom, stirling

job reference: srdm13922

position: seasonal relief duty manager

location: hostelling scotland network hostels

contract: fixed term, immediate start date until 30/nov/22

hours per week: 40 hours per week

salary: £21,497 per annum + benefits

accommodation: live-in accommodation available

join our team, with an adventurous spirit, to help our guests discover and experience the real scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time.

as a non-profit charity with people and communities at our heart, we also give people, who otherwise wouldn’t have the opportunity, the chance of a well needed break to explore and experience scotland or to develop their skills for life, learning and work through our youth programmes.

working with hostelling scotland is more than just a job. become an ambassador for scotland and make a difference!

we currently have an opening for a seasonal relief duty manager to provide relief cover to daily hostel management in the absence of group and hostel managers throughout our network.

this role is suitable for someone who has experience in hospitality management, is able to hit the ground running in supporting teams and running accommodation with confidence at various locations, and is able to drive to our hostels including those at remote locations.

about the role:

reporting to hostel operations manager, you will:

provide professional, efficient and effective day-to-day business hostel management, deputising group/hostel managers in their days-off and on holidays.
deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner
take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve hostelling scotland’s charitable aims and objectives
assist in the marketing, promotion and development of the hostel so as to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
actively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote hostelling scotland and its charitable objectives.
assist in managing hostel team with effective supervision, training and performance development, ensuring everyone maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with hostelling scotland’s relevant standing operating procedures.

you will ideally have:

worked successfully in a customer facing role, supervising teams in similar hospitality surroundings with commitment to excellent customer service
experience of motivating teams by leading examples whilst adopting hands-on approach to support teams in their day-to-day hostel duties
excellent, confident communication skill, verbally and in writing, dealing with people at all levels high degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice
business acumen including financial and budget management
excellent understanding of relevant data protection protocol
understanding the roles of food and beverage operations, yield and marketing functions and the ability to work collaborator to create value
flexible and adaptable approach to work to changing workload and priorities during busy times and to support colleagues

we can offer:

membership of hostelling scotland
employee assistance programme
pension and holidays
uniform is provided

additional information:

cover are required at our youth hostels within the network, including hostels in remote locations, accordingly a valid driving license and access to own transport is essential. the role involves some degree of physical activities such as bed making of bunk beds with upper and lower beds, including stripping and turning beds. holding emergency first aid at work and personal license would be advantageous. all successful candidates are required to provide two satisfactory references (including one to be the most recent employer), a recent basic disclosure clearance and evidence of their right to work in the uk.

who we are:

hostelling scotland is a not-for-profit charity with over 60 youth and affiliate hostels. since 1931, we have welcomed millions of visitors through our doors, helping them to ‘get outside’, to explore what scotland got to offer, discovering the beautiful locations and the natural benefits of the great outdoors.

how to apply:

if you would like to join us, please forward your application form to our assistant hostel operations manager: cwatson@hostellingscotland.org.uk.

you can also visit our website www.hostellingscotland.org.uk/careers to learn about how we process job applicants’ information and apply through our website.

please note hostelling scotland operates a policy where only successful applicants will be contacted. if you do not hear from us within two weeks of application you have not been shortlisted on this occasion.

hostelling scotland has a commitment to equal opportunities and diversity

scottish youth hostels association (trading as hostelling scotland) is a registered scottish charity, no. sc013138 and a company limited by guarantee, registered in scotland, no. sc310841, registered office 7 glebe crescent, stirling fk8 2ja

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