Remote collector i - united states, charleston (west virginia)

adecco is currently seeking an energetic individual to join our team to fill a remote collector i position. 

the collector is responsible for managing and collecting outstanding accounts receivable for a specified client portfolio.  the collector ensures the integrity of the company’s accounts receivable balances by adhering to sound collection procedures that increase cash flow and reduce aged receivable.  accountable for delinquency control on client accounts. collaborates with billing and accounts receivable teams to ensure account reconciliation issues are resolved timely.  works under direct supervision.

this is a 3 to 6 month assignment with the opportunity to convert to a permanent position for the right candidate.

responsibilities for the remote collector include:

performing daily collections functions for assigned client portfolio.  

audit delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds.

coordinate with necessary business teams including implementation team, field account owners, and client services to ensure the set up of accounts are accurate and utilize approved methods of invoicing

work directly with clients and field account owners to ensure all issues affecting payments are resolved quickly, accurately, and permanently. 

review and analyzes collection reports and collection tool to determine account status.  organizes collection calls accordingly and contacts all past due accounts.

maintain collection notes in system tool and logs daily collections activities.

review billing process of assigned accounts to ensure account is set up according to contract guidelines and client’s requirements.

ensure clients are remitting payments which meet specific criterions that allow cash application to be completely performed at the auto lockbox.

encourage client to remit payment according to corporation’s criteria. works with client in order to provide accurate check application information.

establish strong working relationships with clients, colleagues, and management, and escalates complex issues to collections management.

qualifications:

bachelor’s degree required, and one-year related experience in collections and account reconciliation.  experience in a call center environment a plus.  experience handling complex accounts preferred.

capable of handling multiple tasks, problem resolution, and prioritization.  must be organized and have excellent communication and customer service skills.  must possess excellent analytical and problem solving skills. 

excellent data entry skills. basic skills in ms word and excel. experience with oracle and peoplesoft a plus

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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