Customer support officers - united kingdom, stowmarket, suffolk

babergh and mid suffolk district councils, stowmarket ip14 1ad

customer support officers

gbp20,444 - gbp23,484 per annum (pro rata for part time)

37 hours per week

fixed term or secondment opportunities for 18 months.

closing date: 1pm, 26 july 2022

reference: bms00561/01

full time, part time and job share opportunities will be considered.

we are looking for committed, flexible and proactive team players with a positive

outlook to join our customer support team.

providing frontline customer service to our residents, you will be an excellent

communicator and share our values, commitment and motivation to make a difference

for our residents, clients and communities.

about the role

the role will be a mix of both home working and working at our customer access points on a rota basis across stowmarket, sudbury, shotley and hadleigh between the hours of 8.30 am until 5 pm monday to friday.

our team members provide excellent customer service in a fast-paced environment via

various communication methods with the majority being a high volume of telephone

enquiries (between 65-85 calls handled per day, per officer).

about you

you will be:

customer focused

organised

able to work accurately whilst applying processes

able to resolve customer queries efficiently, at the first point of contact wherever

possible.

you will have these qualities together with the ability to understand situations and

develop solutions to problems using your own initiative.

team members enjoy an ongoing commitment to learning, development and creativity.

we are a team who believes in putting the customer at the heart of everything we

do. we are constantly striving to improve the service we are providing - we are

seeking individuals who share these customer values.

about us

working together across our councils and with our partners in the public, private and

voluntary sectors, we provide excellent services to our 190,000 residents across

babergh and mid suffolk.

we are proud of the role we play in creating the environment, economy, and

communities for our districts. we believe that the heart of suffolk is an incredibly

special place to live and work. with picturesque market towns, 60 conservation areas and with two areas of outstanding natural beauty (aonb) within our districts, it is little

wonder that we are consistently within the top 50 places to live in the uk.

benefits of working with us

great opportunities for learning and development.

suffolk coaching and mentoring partnership

generous leave entitlement (equivalent to 25 days a year, increasing to 30 days

after 5 years service, plus bank holidays).

competitive local government pension scheme.

wellbeing support program

employee assist program

health care options

our ways of working

we are committed to working in a more hybrid way, with a mix of office, home, and

remote-based working (business needs permitting). this has worked well for us and is

something we will be continuing with.

we are committed to supporting equality and diversity, babergh and mid suffolk

district councils provide opportunity and ambition for all, supporting and enabling our

people to deliver the best possible service for our residents.

closing date: 1pm, 26 july 2022.

job type: fixed term contract

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