It support technician - united kingdom, melton mowbray, leicestershire

this is a fantastic opportunity to join a young and rapidly expanding managed it services provider in leicestershire. the successful candidate will become a valued member of a small but powerful it team based in melton mowbray, providing first class it support & managed services to a variety of customers across the east midlands.

we are a young and small msp established in 2017. our culture is friendly and relaxed with the right amount of focus and challenges to keep things interesting. we thrive on striking friendly yet professional relationships with our customers, all whilst continuing our mission to grow and solve technology headaches for businesses across the uk.

we are passionate about providing high quality technology solutions for our customers, and our growth has unlocked an opportunity for an it support technician role to become a valued asset to customers and an additional pair of eyes and ears to further bolster our existing team.

we're looking for a people-orientated person that is comfortable engaging with customers in a friendly and warm yet professional manner. customer service is at the core of what we do, we can teach you the technical skills, but communication is key from day one.

the role is predominantly based at our office in melton mowbray but does include occasional on-site work. there is also scope for occasional remote working.

primary responsibilities

- provide end user technical support and assistance by phone and email

- escalate tickets to appropriate team members where necessary, whilst ensuring the customer is always updated

- record all activities within a psa & ticketing system and maintain accurate recurring billings

- occasional on-site work assisting other technicians with it projects and building up your experience to perform on-site work independently

- assist with planning and management of projects

the successful candidate will

- have a high degree of people skills, with a strong learning aptitude and a "can do" attitude

- have good verbal and written communication skills

- have an excellent work ethic with the ability to manage and prioritise your working time

- be able to remain calm under pressure

experience, knowledge & skills required

- ability to communicate with people from a technical and non-technical background

- have a wide range of foundational technical knowledge (examples include pc hardware, basic networking skills, windows 8-11 troubleshooting)

- hold a full driving licence

in return you will receive the following

- competitive salary with benefits (including your birthday as paid time off)

- an awesome opportunity for career progression

- experience with a wide variety of sought-after technologies used in production with a huge variety of industries

- support, guidance and encouragement from a friendly, well-seasoned team

if you think you have what it takes to be involved in a very diverse it company, where no two days are ever the same, apply now - we look forward to meeting you

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