Project manager i - united states, salt lake city

the "world's largest search engine" is looking for you!!

 

position description

project manager

with the access team, you’ll work on cross-product and cross-team initiatives, working closely with  team members to drive various projects forward to improve the customer experience and operational metrics.

as a project manager supporting the customer service team, you will be responsible for structured and rigorous planning and execution for the team’s initiatives. you will apply exceptional leadership, organizational and communications skills to manage diverse and complex projects partnering across several functions such as call center operations, escalations, installation operations and much more. high quality launches, collaborative project teams, and happy stakeholders define success for this role. 

if you like complex, challenging, and exciting work in a dynamic and fast-paced environment, this is the place for you!

 

responsibilities:

create project plans (scope, schedule, budget, stakeholders, etc.) and manage the project team’s execution, identify project stakeholders and manage their expectations through the project lifecycle.

partner with cross-functional stakeholders to coordinate planning and manage dependencies.

manage project issues / risks, facilitate escalations when needed to management, publish regular project status, etc.

run project meetings, represent the project team in broader cross-functional / management meetings when needed. 

the project team members accountable to deadlines and ensure high quality project deliverables.

ensure launch readiness (eg: go/no-go decisions), coordinate post-launch monitoring, be a trusted advisor / expert for the project management team, contribute actively to improving project management practices.

 

 skill/experience/education

mandatory

minimum qualifications:

at least 2 years of experience managing projects and using project management tools

at least 1 year experience working with data to uncover operational improvement opportunities

success working in a cross-functional, fast-paced environment and managing complex initiatives

experience w/ google docs, google spreadsheets & google slides
 

desired

preferred qualifications:

experience with the telecommunications and / or internet service provider sector

experience with new product, process or system introduction

successful track record of documenting current state processes, and facilitating cross-functional process re-design sessions for improved efficiency, reduced costs, risk mitigation, etc.

this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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