Field service engineer - united states, east windsor

our client in east windsor is looking for a field service engineer:

responsibilities:

specific duties and responsibilities include:

provide on-site technical services to customers, services include the installation and commissioning of our client's products, warranty repair services, paid services and assistance to sales efforts as required. 

aid and assist junior technical service engineer in the same efforts.

provide the training and transfer of knowledge of specific products and techniques to junior service engineers.

aid and assist commissioning engineers from germany during on site activities.

aid and assist contractors and suppliers during on site activities and provide technical assistance to same in design and manufacturing efforts as required. 

maintain and update customer contacts, project status, potential project opportunities and customer complaints in conjunction with the customer service coordinator.

provide concise and timely reports of on-site service activities.

work with the spare parts organization by assisting in the identification of spare parts technical descriptions, supplier information and recommendations for on hand inventories.

provide senior management with up to date information regarding customer projects, market observations and opportunities for use in meeting corporate goals.

assume the responsibilities of project management as required by senior management.

performing other duties as assigned.

travel to various  customer locations as required to support management and initiatives.  travel varies and may at times exceed 75%.

communicate with co-workers, management, clients, franchisees, and others in a courteous and professional manner and conform with and abide by all regulations, policies, work procedures, and instructions.

qualifications:

associates degree in engineering or a related field or technical degree or related military experience and five years field service experience.

technical knowledge of the vacuum metallurgy industry and vacuum processing systems including primary melting, re-melting, precision casting, coating and vacuum heat treatment technologies.

ability to travel for long periods of time upon short notice, including internationally.

must maintain a current driver’s license and passport and be able and willing to fly, drive and utilize mass transport to complete assigned tasks.

demonstrated proficiency with plc controllers, ladder logic, pc based applications and functions. 

excellent communication skills are required, both written and oral.  ability to sense and relate observations and interactions to business opportunities.

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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