Customer relationship manager - united kingdom, burnley, lancashire

as a customer relationship manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. maximising customer loyalty and profitability.

in addition, you will work with our customers to match their needs with our wide range of fleet products and services that we offer.

duties and responsibilities

maintain excellent client relationships with your customer portfolio primarily by phone and email - understanding what is important to your customer and key drivers for usage

engage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solution

contact customers that have been passed over from new business and customer support

provide and deliver the best possible customer service.

review and respond to customer emails and correspondence.

ensure customers are aware and competent in using our online account management portal (my fleet hub).

confirm and update customers data and information.

discuss and cross sell our full range of fleet products and services.

monthly commission subject to kpi s being achieved

requirements

our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. the ideal person will be able to demonstrate that the following skills:

customer focused.

enthusiastic and a great communicator.

willing to learn about all our products and fleet services.

eager to understand more about our customers and their businesses.

enjoy talking on the phone with a good telephone manner.

organised with the ability to prioritise workload.

benefits

basic salary - gbp20,800 per annum rising to gbp20,800 per annum on passing probation

an additional day annual leave for your birthday

monthly bonus based on objectives and kpis

free breakfast

sociable working hours, no weekends or evenings

early friday finish

fun, supportive working environment

dress down office

20 - 25 days annual leave

pension

4 x salary life assurance

we are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

More jobs