Program manager iii - united states, boulder

the "world's largest search engine" is looking for you!!

 

position description

project overview:

our platform creates products and services that make the world a better place, and gtech’s role is to help bring them to life. our teams of trusted advisors support customers globally. our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across our company, everything we do aims to ensure our customers benefit from the full potential of our products. 

 

our users and products team, our mission is to help users get the most out of platform. we represent the voice of our users and many of our partners globally, sharing insights with the larger organization to enable exceptional customer and product experiences. we builds innovative solutions that take user experience and engagement with our company to the next level, supporting users across products, countries, cultures, incomes, and identities. we advocate for users through partnerships with product areas, supporting our platformd consumer products ecosystem and enabling numerous launches for our consumer products each year.

 

as a content operational excellence program manager associate, you identify business needs, use cases, and metrics to focus priorities, develop workflow-based solutions and set the strategies and plans to improve operational efficiency.

 

overall responsibilities:

drive team-level improvements to business processes and operations. identify business needs, use cases, and metrics to focus priorities and develop workflow-based solutions. partner with xfn teams to shape and execute against operational goals. analyze patterns, find insights, and use keen operational sensibility to continually improve processes and operations. integrate feedback from a number of stakeholders and varying perspectives to create cohesive, business-ready operational processes.

 

you will drive cross functional initiatives, working with analysts, tool development, and vendor management to drive operational impact expectations for each workstream.

 

top daily responsibilities:

drive initiatives prioritized by content leadership to improve processes and operations

partner with cross-functional partners on shared operational goals

analyze collected data to baseline operations and measure effectiveness of changes

hold partners accountable for deadlines and deliverables

skill/experience/education

mandatory

ba/bs degree or equivalent practical experience

6+ years of experience in scaled or high-volume content production / management and / or service operations. (looking for candidates that have experience in operations optimization, venomization, process improvement or development)

proven ability to manage projects at scale simultaneously, equipping and delegating to team members, with minimum guidance and high attention to detail

ability to influence others with written and verbal communication skills, including presentation writing and delivery

strong team player with the ability to multi-task and work in a fast-changing environment

experience building workflows (working with lucid chart, visio, or similar programs etc.)

desired

experience with basic web development projects (html) or content management systems (cms)

experience working with engineering and product management teams as part of the software development process

google workspace (sheets, docs. etc)

this client is requiring that all new hires show proof of covid-19 vaccination. however, accommodation considerations will be reviewed for those that cannot be vaccinated for medical, religious, or other reasons protected by law

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs