Field service technician - united states, las vegas (new mexico)

urgent hire!

a passionate company

our company is always looking for passionate people who are committed to the success of the business they work for. our employees particularly appreciate the daily working atmosphere that reigns in our company. they all adhere to the values: collaboration & contribution, respect, commitment, and innovation.

being in full growth, we offer you the opportunity to participate in the emergence of our company on the international market. tasks are varied due to the nature of the business activities. as an sme, we offer the chance to participate in all spheres of business. by the same token, the possibilities of promotion are real.

responsibilities:

travel to customer sites to train, setup & repair equipment, and conduct service-related task demonstrations.

trouble shoot equipment, identify, and fix problems.

test equipment to make sure it performs according to specifications.

evaluate machine functionality and propose continuous improvements.

analyze customer requirements and specifications.

support customers (phone, and in person) on the operation and troubleshooting of equipment.

solve and facilitate customer service issues as they arise.

when not on the road, help with machine assembly, machine testing, training, quality control and documentation, factory acceptance testing assistance, as well as customer demonstrations.

perform duties related to special project as required.

 

qualifications:

excellent communication skills, in english.

interactions with the client: capable of handling a delicate situation with tact

able to communicate the process and plan of action in a calm and tactful manner

able to manage the customer relationship

interactions with head office: capable of clearly and concisely explaining the situation back to head office in a timely manner.

open-minded to try new ideas for solutions with a positive attitude

spanish is an asset

professional

meticulous and detail oriented

resourceful when faced with new scenarios

ability to troubleshoot effectively despite a stressful situation

able to work with little guidance alone as well as in a team

shows initiative and drive and willing to learn and grow with the company

prior experience in conducting installation & servicing of machines

 

technical skills:

diploma in mechanical/electrical minimum education or equivalent

mechanical and electrical aptitudes are necessary.

basic knowledge of programming (ex. loading programs into machine) is an asset

3 years experience in assembly and/or service of industrial equipment

knowledge of pharmaceutical line packaging or related equipment is an asset

ability to read engineering drawings

good knowledge of ms office is an asset

valid driver’s license, passport, and ability to travel without restrictions (70% of the time)

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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