Client services coordinator - united kingdom, sandbach, cheshire

we are one of the uk's leading employee benefits and engagement providers, using our own, in-house built flexible benefits platform.

we cater to businesses of all shapes and sizes throughout the uk, whatever their requirements. these could range from a simple employee benefits system hosted on our unique market leading platform, to fully bespoke and highly technical solution.

we offer a great range of employee benefits, which include but are not limited to

- salary of £18,525 to start

- 28 days holiday including bank holidays

- pension scheme

- private medical insurance

- gym discounts

- cycle to work scheme

- tech vouchers

- discounted shopping cards

- cinema tickets and theme park admittance

- buy more holiday scheme

- and a huge amount of other voluntary benefits to suit all tastes

reporting to the client services manager, this is an excellent opportunity for a confident, customer service orientated individual to join a team that continuously exceeds client expectations.

responsibilities

- ensure excellent customer experience by providing a professional and effective service. this will include dealing with queries from clients, service users, suppliers and internal colleagues on the telephone, by email or in person

- ability to manage large amounts of both incoming and outbound calls

- organise and prioritise workload to ensure exceptional customer service standards are always delivered

- build sustainable relationships and trust with customer accounts through open and interactive communication

- take personal ownership to meet personal and client service team kpi's, revenue targets and call handling quotas

- accurately input and retrieve data on relevant electronic systems, in a timely manner

- maintain confidentiality and compliance with data protection, gdpr and information security policies without fail

- follow all company communication standards, procedures, guidelines and policies at all times

- use the customer record management system to record, retrieve, cleanse and collate information

- assist with the lifecycle of employer benefit schemes including set up and ongoing administrative duties

- handle customer complaints, providing appropriate solutions and alternatives within the agreed time limits, taking personal responsibility for resolution

- go the extra mile to engage clients, service users, partners, suppliers and internal colleagues

- encourage change to help continuous improvement of process, self and systems

essential skills/qualifications/experience

- customer service qualification or equivalent

- proven effective and professional customer service skills

- ability to work with, and support others effectively in a team

- confident it skills with a practical understanding of e-mail, crm software, word and excel

- excellent attention to detail

- strong written and verbal communication skills, together with excellent active listening skills

- efficient and effective time management skills and good personal organisation

More jobs