Call center representative - united states, raleigh
adecco is currently assisting a local client in their search to fill a call center representative position! apply now if you meet the qualifications listed below.
please note: applicants must sit in either the est & cst time zones.
type: fulltime (40 hours / week) contract length: one year pay: $15.00/ hr shift/hours: hours of operation are 7:00am – 6:00pm
location: flexible. not in office.
responsibilities for this call center representative role include, but are not limited to:
help customers in their time of need by building rapport, responding to and resolving inbound phone calls in a fast-paced call center environment.
provide services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties.
provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries.
support client relationships and maintain the client’s brand in a positive way.
maintain accurate data in appropriate systems to reflect account activity.
tracks and captures information and data per department guidelines.
adhere to standard operating procedures and consistently utilize resources provided.
uphold our customer care standards according to protocols.
