Customer support coordinator - united kingdom, brentwood, essex
customer support coordinator
6 month contract- likely to go perm after
paying 24-26k
based in brentwood
looking for someone with previous experience!
working closely with the customer support manager, the customer support co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate.
duties will include:
ensure the correct allocation of work to the customer support operative team, the existing site teams and / or contractors to fix issues that have arisen in new customer homes.monitor, receive and log the results of all telephone calls and emails from customers in to the customer service system (dynamics) ensure the preparation and issue of the weekly defects report for each site as directed by the customer support managerliaise with the nhbc claims department as requiredoversee the work of contractors and report on poor contractor outcomes to the head of customer servicemaintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process taking place in their home please get in touch if interested!
Apply to this job now Report abuse