Customer service advisor - united kingdom, barnsley, south yorkshire

looking for a rewarding career where you can really make an impact as part of an inclusive team? do you like a varied role with a focus on your development? if ‘yes’, read on ….

as a customer service advisor / rental assistant for arrow self drive, you will be a vital member of a friendly, family-owned company where no day is the same.

customer service advisor/ rental assistant

barnsley s71

salary £22,000 - £23,000 per annum dependent upon experience + quarterly bonus

permanent, full time position

arrow self drive is the largest independently owned car, van, minibus and truck rental company in yorkshire. being a family-owned business, we are proud of our supportive working environment and place a huge value on having the right people as the backbone to our company.

we have branches throughout the region, offering a wide range of vehicles including small economy cars, vans, luxury mpvs, 17-seat minibuses and trucks.

we are looking for a polite and professional customer service advisor / rental assistant to join our supportive, friendly and positive team in barnsley.

what will you be doing as customer service advisor / rental assistant?

as customer service advisor you will be dealing with enquiries from private customers and local business clients, both face-to-face and on the phone. you will be involved with the whole vehicle rental process from beginning to end, including liaising with other departments and branches for the effective management of the fleet.

your responsibilities will include:

dealing with queries and providing advice & assistance in relation vehicle rentals. booking vehicles in and out, managing procedures for vehicle insurance and conducting the necessary driver checks. other general administrative tasks as required to support the rental manager. providing support to other depots as required to assist the wider team.

we are looking for a polite, professional customer-focussed individual, comfortable in dealing with businesses and the general public both on the phone and face to face.

as customer service advisor you should:

understand the importance of excellent customer service and demonstrate this in you past roles. have excellent numeracy and it skills.

be able to work coolly and efficiently under pressure. be comfortable with multiple tasks and changing priorities.

you must have a full driving licence

some familiarity with car and van specifications is desirable, although full training will be given.

benefits

at arrow self drive we pride ourselves on our fantastic company culture. when you join our team, you can expect to work in a fun, collaborative environment where no two days are the same. we will support you in pursuing career development opportunities within the company.

we also offer:

pension. bonus scheme. referral bonus scheme. on-site parking. company events. employee discounts - 50% on hire. free tea/coffee. funded professional training/ support to achieve qualifications.

how to apply as customer service advisor / rental assistant job:

if you wish to be considered for this customer service advisor / rental assistant role in leeds, click ‘apply today’ and check your inbox for an email providing information on how to complete your application.

you must be eligible to work in the uk.

other skills and experience may include: vehicle rental assistant, rental customer advisor, rental support, vehicle rental customer service, car rental assistant

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