Customer service reservationist - up to £28,000 per annum - somerset - fantastic benefits - united kingdom, bruton, somerset
customer service reservationist
up to £20,800 per annum plus service charge of up to £2500 per annum and fantastic benefits
evening and weekend availability required
our customer service reservationists
our reservations team are a key part of the hotel & visitor attraction, being the first point of contact for most guests, usually by phone or email. this is a role for a self-motivated, confident and personable individual with high attention to detail the role involves working as part of a team to ensure all visitor attraction, hotel, spa & restaurant enquiries are responded to accurately, and in a timely manner, whilst pro-actively monitoring upcoming bookings and ensuring all guest needs are met.
your newt rewards
exceptional working environment, fresh estate grown meal provided each day
free fitness classes onsite
free inspirational talks from leading guest speakers each month
15% discount on online shop and free delivery
30% discount in the shops across the estate
30% discount at restaurants across the estate
30% discount on newt cyder and babylonstoren wine
50% discount in the spa
discounted hotel stays for staff
garden membership
free entry to our partner gardens including the eden project
family events 3 times per year
access to internal/external training qualifications and programmes
cross training and career development opportunities
key responsibilities:
answer incoming calls with a smile
proactively assist guest’s with enquiries
respond to incoming emails pre-empting any further enquires guests may have
successfully convert new enquiries
manage guest expectations
accurately record reservations
payment handling over the phone and via online systems
enforce company parameters & cancellation policies
ensure data is stored securely
assist colleagues & other departments where required
skills and experience
customer service experience essential
experience in the hospitality industry preferred
communication skills
attention to detail
problem solving and innovative thinking
teamwork
computer literate
willingness to learn and work with a variety of systems
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