Resident liaison officer - united kingdom, burnley, lancashire
resident liaison officer – burnley
client details
resident liaison officer – burnley
i am currently working on behalf of one of a leading housing contractor who is looking to add an experienced tenant liaison officer to their team.
description
resident liaison officer – burnley
key accountability's will include:
set up, undertake and manage the tenant/customer/resident liaison service across multiple sites.
attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
ensure a consistent approach to customer care is adopted by all rlos across the contract.
monitor and identify the recruitment, training and development of rlos.
manage the tenant's complaints procedures as a point of escalation
maintain and update the on–site database to reflect on–going works.
profile
a caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. we offer a range of benefits for a rewarding career including though not limited to:
job offer
– car package – including car and mileage
– pension scheme
– negotiable salary
– flexible working
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