Call center benefits representative i - united states, irvine

 

adecco is currently assisting a local client in their search to fill a call center benefits representative job in richardson, tx! apply now if you meet the qualifications listed below!

 

type: fulltime (40 hours / week) contract

length: 5+months

pay $23.50 hourly

shift/hours: 3 different shifts (6:00 am - 2:30 pm, 7:30 am - 4:00 pm, or 8:30 am - 5:00 pm.)

onsite

 

responsibilities for this call center benefits representative job include, but are not limited to:

answers and responds to inbound employee calls and emails regarding health insurance inquiries.

assists members by helping them decipher benefit plan documents, describing their benefits, explaining the applicable benefit plan policies and/or procedures, and referring them to the appropriate service representatives.

properly documents all member and client communications in the email/call routing services tool according to department standards. helps resolve member issues.

escalates issues of increased complexity, according to department standards, to the applicable internal client service contact. acts as a liaison among the member, client, service provider, and the healthcare organization when necessary.

 qualifications for this call center benefits representative job:

hs diploma required. customer service or call center experience is required, preferably in a health insurance carrier or human resources environment, with minimum of one a year.

must be able to clearly communicate in the english language.

exceptional oral and written communication skills using proper grammar and appropriate terms is required. strong problem-solving skills.

ability to learn navigation of call center resources such as the employer portals, drives, and sample test accounts.

exceptional telephone etiquette and communication skills in a call-center environment including, but not limited to: listening without interrupting, using a clear and audible voice, using an appropriate and inoffensive tone of voice, communicating enthusiastically (when appropriate), using language that is easily understood by the receiving participant, and using the proper rate of speed when speaking.

must be able to screen details and identify potential discrepancies.

maintain excellent attendance and punctuality according to department standards.

ability to adapt well to change, take initiative, manage time effectively, and successfully manage stressful situations.

 ability to integrate, access and process information.

ability to communicate and respond calmly and professionally.

ability to incorporate constructive feedback.

demonstrated proficiency in computer skills, such as microsoft office software products.

hipaa certificate must be obtained within one week of hire date (done internally).

why work for adecco?

weekly pay

401(k) plan

skills training

excellent medical, dental, and vision benefits

important: this call center benefits representative job is being recruited for by adecco’s national recruitment center, not your local adecco branch office. to be considered for this position, you must use the “apply with adecco” button to submit your resume.

 

the adecco group is a global leader in hr services.  our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  we offer employment opportunities at any stage in your professional career.  contact us today to discuss available contract and direct hire positions.  adecco group provides one of the most comprehensive benefits packages in the industry to contract workers to include holiday, 401(k), insurance benefit plans

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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