Internal account manager - united kingdom, bolton, manchester

are you an experienced internal account manager with exceptional customer service skills and want to be rewarded and recognised for your outstanding performance?

if you are, you could be exactly what we're looking for.

whistl are currently looking for an internal account manager, who will be the primary commercial contact for a portfolio of circa. 150 customers, with a responsibility to ensure retention and growth of this customer-base.

the ideal candidate will be customer-focused, driven, and someone who thrives in a fast-paced environment.

key responsibilities of the internal account manager:

to monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required.to liaise with implementation, sales, and operations colleagues to ensure a coordinated and consistent support for customer queries and or related processes to support customer retention and satisfaction.to review performance to defined contract key performance indicators and or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability.co-ordinate the delivery of agreed targets within agreed budget to meet the wider requirements of the business for the defined customer portfolioensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areascontribute to any contractual negotiations and or re-negotiations for defined customer portfolio and produce any related contractual documents as required.provide customers with regular reports in agreed timescalesunderstand and work within policy standards of individual customers to ensure service provisions/requirements are fulfilledprovide administrative support to contracts outside defined portfolio base, as requiredmaintain an up-to-date sales / technical knowledge of whistl product portfolioproject a professional impression of the company and act in accordance with the relevant industry code of practicewe welcome applications for this internal account manager role from candidates with any of the following skills: internal account manager, account management, new business, customer retention, communication, stakeholder management, customer service, customer support, slas, contract management, negotiation, sales, administration, reporting.

benefitsenhanced annual leave entitlement, starting at 31 daysaccess to our prestige benefits and rewards portallong service rewardshealth cash planlife assurance schemecareer development opportunities access to a well-established employee assistance programmeand other excellent benefits you'd expect from a market leaderessential skillseffective verbal and written communication skills, including the ability to adapt communication style, amount, and format based upon audienceability to influence at colleague levelable to prioritise and coordinate multiple work requirements to meet deadlinesability to establish and maintain effective working relationships with co-workers, managers, and clientsable to understand and empathise with customer needs whilst balancing their needs with that of companyabout companywhistl are a delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

due to the nature of our business, this role may be subject to a basic dbs check.

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