adecco is currently assisting a local debt collection agency, recruiting for customer service agent’s in salem, nh! these roles are temp-to-hire opportunities, with a starting pay rate range between $14 - $16 per hour, based on experience. in addition to your base salary, there are several bonuses offered weekly, bi-weekly, monthly, and so on!
**this is a local onsite position. will not consider international or anyone who cannot work onsite**
schedules available:
non-bilingual roles:
tuesday – saturday – 10:30am – 7:00pm – tuesday – friday and saturday’s from 9:00am – 5:30pm - $.60/hr shift differential
bilingual roles:
monday – friday – 11:30am – 8:00pm - $.56/hr shift differential for bilingual on this shift
this client will consider any applicant looking for an 8:30am - 5:00pm position, as well!
position summary:
the customer service agent interacts with our clients and customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
essential functions:
maintains a professional and customer-friendly manner with each account.
engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
follows the appropriate scripts when handling both inbound and outbound calls.
negotiates payment plans and settlements with consumers based on the clients’ parameters.
identifies disputes and ensures proper resolution.
updates client information in a timely and accurate manner.
communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
executes verbal and written directions from supervisors and managers.
reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
participates in various problem-solving and decision-making activities, as required.
operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
performs other tasks as may be assigned by manager/supervisor.
qualifications:
prefer one or more years of customer service experience, ideally in the collections industry.
strong interpersonal and verbal communication skills.
moderate typing skills (35 words per minute).
basic math and writing skills.
successful completion of a company-sponsored three-week training program.
must successfully pass background check.
ability to maintain a predictable and consistent full-time work schedule.
education:
high school diploma (ged acceptable) or equivalent work experience.
equipment used:
computer monitor and keyboard
telephone system
telephone headset
calculator
fax machine
copy machine
printer
etc.
if you are interested in this position, please apply to this posting with your resume!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Salem ,New Hampshire
2022-07-28
2022-08-27
1805723
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