Customer solutions (collections) - united states, cincinnati
adecco is currently hiring for a collections representative for a local financial institution. this is an onsite position in cincinnati, ohio.
as a collections representative at our client site, you will work as part of a team to achieve daily goals. primary responsibilities include:
pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
skip trace accounts by accessing statements, applications, and third party vendor services for the purpose of improving customer contact and overall account resolution
employ conflict management skill set, in order to handle escalated situations, while staying in compliance and providing outstanding customer service
multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
minimum knowledge, skills and abilities required:
high school diploma or equivalent required.
minimum one year collection, customer service, sales, or customer solutions advocacy experience required.
excellent customer service skills with both external and internal customers.
excellent communication, comprehension, listening and negotiation skills.
ability to work in a call center environment
basic mathematical and analytical skills
strong experience with microsoft word, outlook, powerpoint, and excel
at adecco, we care about our associates’ well-being on the job and off, which is why we offer the following benefits:
medical, dental, and vision plans
401(k) plan
skills training
weekly pay with direct deposit and pay card
for instant consideration for this collections representative job with adecco in cincinnati ohio, click on apply now!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
Apply to this job now Report abuse