Account executive - united kingdom, lutterworth, leicestershire
are you a proven account executive looking for an exciting new opportunity?
do you have experience of delivering first class client services?
your role manages multiple accounts, developing strong client relationships and ensuring both our goals and those of our clients are achieved. in this role you will supported and coached by an account manager.
as an account executive you will deliver an excellent service that represents value-for-money to your clients and deliver meaningful revenues to the company.
day-to-day management of client support requestsescalation point for issues, incidents, and staff concernsmonitors the company's performance against agreed slasreviews service performance and implements improvement plansliaises with managers of other departments to ensure operational objectives are metfacilitates regular client reviewscoordinates changes to client pricing e.g. nlw, carrier price reviews, supplier price changesreviews client financial performance in-line with budgetcompiles activity reports and produces client invoicinginvolved in revenue assurance and credit controlinvolved in pre-sales consultancy and feasibility studiessupports significant business change; involved with programme & project managementhandling of client support requests via telephone, email, and ticketing systems dailyfirst point of contact for issues, incidents, and breaches of slaliaises with clients, their suppliers, contractors, and carriersprovides a range of reporting to support invoicing, account reviews, and analysis of sales performance datacompiles activity reports and is involved in client invoicingsupports change control procedures, raising tickets for small changes with it where necessarywe welcome applications for this account executive role from candidates with any of the following skills or attributes: sales, account management, account executive, client support, customer service, sla, service reviews, stakeholders, client relationship, partner manager, bdm, new business, operational customer support, client services, administrative, campaign management, ecommerce doordrop media, account development.
benefitsenhanced annual leave entitlementvip discounts access to our prestige benefits and rewards portallong service rewardshealth cash planlife assurance schemecareer development opportunitiesaccess to a well-established employee assistance programme providerand other excellent benefits you'd expect from a market leaderessential skillsflexible approach to work with a 'can-do' attitudewell organised with good attention to detailable to build productive relationships with internal and external stakeholders / customers - "be a people person"confident communicator with highly developed oral and written communication skillsstrong analytical skills and proficient use of standard ms office applications e.g. excel, word, and powerpointable to influence decisions and present to people at all levels both internally and externallya broad range of organisational skills and ideally experience of project managementmethodical, task-oriented, and focused with good attention to detailable to provide clear, concise instructions to otherscalm, focused and positive, even when working under pressureat least 3 years' experience in a client-facing environmentideally relevant experience in ecommerce, fulfilment, third-party logistics, warehousing, and contact centresdemonstrable experience of managing accountsfull range of account managing experience including customer service, performance monitoring, management reporting, trend analysis, invoicing, and leading client review meetingsdue to the operational nature of the business being 24 hours, additional hours or occasional weekend working may be necessaryoccasional travel to other sites may be required for this account executive roleabout companywhistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.
whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.
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