Quality governance administrator officer - united kingdom, nuneaton, warwickshire

job title: quality governance administrator officer

trust location: george eliot hospital nhs trust

would you like to be a part of a team that works well together, always there to help each other? if you answered yes, then george eliot hospital nhs trust is the place for you.

about the trust

george eliot hospital nhs trust provides a range of elective, non-elective, surgical, medical, women s, children s, diagnostic and therapeutic services to a population of more than 300,000 people. the hospital opened in 1948.

the hub of the trust is located on the outskirts of nuneaton and its services cover a large footprint, including north warwickshire, south west leicestershire, and north coventry.

the trust also provides a range of community services, delivered across coventry, warwickshire, and leicestershire. these include sexual health and community dentistry services for the whole of warwickshire as well as hosting the blue-sky sexual assault referral centre.

what you ll be responsible for:

deal efficiently and effectively with direct and indirect (i.e., telephone, face to face) enquiries from all levels of medical and nursing staff and other health professionals and staff and patients and their families. respond to complex enquiries, providing routine and non-routine information and non-clinical advice/guidance, resolving problems where possible. communicate appropriately with all levels of staff groups. to sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. recognise the importance of timely management of controlled documents in accordance with legislation, policy and procedures.

attend to all communications/enquiries on a daily basis. use judgement to undertake an assessment of content/facts/situations to determine the appropriate course of action and the priority for the governance team s attention.

accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. generate routine and non-routine correspondence independently.

to develop, implement and maintain office systems to enable the quality governance team to operate smoothly and effectively, this will include developing/maintaining databases, reorganising office practices, and proposing/implementing changes to policies/procedures to support improvements across the foundation group. also, responsibility for office equipment, ordering and maintaining office supplies, and supporting the authorisation of travel expenses.

you ll learn the following whilst working at the trust:

1. an in depth understanding of the roles and responsibilities involved in working within the nhs

2. knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. a sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

you ll have the following skills/experience:

microsoft office skills- outlook, word, and excel

nhs system knowledge

excellent communication skills- both verbal and written

minute taking

dairy management experience

experience in similar role

_depending on the trust, you may require variable additional certification and skills. _

as a member of nhs professionals, you have fantastic benefits:

competitive pay rates- work this week, get paid next week

essential support when you need it- 24/7 365 days - call us anytime

first choice of shifts or placement at your trust - access before they are made available to agency

multi locational - work across neighbouring trusts

manage your shifts and timesheets on the go - access your "my bank" shift portal anywhere, anytime online or through your smartphone

varied working options to suit your lifestyle - access to the bank gives you options of ad hoc shifts or longer-term placements

training and development opportunities - keep up with the essentials and more

build holiday allowance for every shift you work - your work life balance is important to us

stakeholder pension scheme available - a flexible future for you and yours

who are nhs professionals?

we specialise in outing people in place to care. every year we help thousands of dedicated candidates and highly skilled nhs workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

as an equal opportunities organisation, nhsp is committed to the equal treatment of all current and prospective bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. we believe there is a strong case for the equality, diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

apply today

by joining us you can look forward to a choice of flexible bank shifts across any of our client trusts in england, as well as the ability to develop professionally and gain experience in several wards or areas.

disclaimer

_please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. we regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. _

nhs professionals manage your data, please see our privacy notice on our website.

job types: full-time, temporary contract

salary: gbp11.53 per hour

schedule:

monday to friday

reference id: 53586

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