Housing support officer crawley - united kingdom, crawley, west sussex

role: supporting residents with managing and sustaining their tenancy’s by providing a service which is robust, assessing the needs of the clients and support them to become more independent.

job purpose:

to provide high quality, holistic support and housing management for vulnerable adults.

duties include

· sign-ups, support and housing management –

• ensuring interviews and risk assessments with prospective clients are carried out within prescribed time limits

• support tenants with their housing benefit claims and support them with accessing relevant benefits entitlements

• work closely and co-operate with external agencies and experts to ensure that the wider needs of the tenant are met

· to assist on anti-social behaviour (asb) cases and always on high priority cases. to effectively manage and keep all involved parties updated.

· to contribute effectively to overall service improvement

· to work in collaboration with key partner agencies, in order to safeguard residents, take effective enforcement and utilise all tools available when addressing cases of asb.

· to ensure responses to reports of asb or maintenance are dealt with promptly and effectively.

· to provide performance reports to the regional manager regularly and other senior management when requested. to ensure that reports also include action plans to address any areas of low performance.

· to promote mediation uptake amongst residents for low level / neighbour disputes in order to avoid issues escalating to serious asb.

issue warning letters and notices to quit in the event of a breach of tenancy

maintaining and managing good relationships with our partner organisations and agents.

problem solving and assisting with complex matters with tenants that cannot be resolved by the team.

void management in accordance with our policy time schedules

annual property inspections

check outs and inventories

general relevant administration

safeguarding reports

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