Customer service - united states, pittsburgh

we are currently assisting a manufacturer in the robinson township area with a customer service associate.

 

essential duties and responsibilities:

 

provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions

after successfully completion of training and under guidance answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, and work with internal teams to fulfill customer needs

work with other departments and internal teams to assure prompt and professional resolution of customer requests

responsible for processing customer purchase orders with highest level of accuracy and efficiency

meet personal/team qualitative and quantitative targets

ability to work effectively with team members to resolve customer issues

maintain current knowledge of all product and service offerings

accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system

requires strong attention to detail, outstanding resourcefulness, and the ability to work independently as well as within a team setting

qualifications required (non-negotiable):

 

at least 1 year of customer service experience

comprehensive knowledge of windows software – excel, outlook, word

familiarity with crm systems and practices

excellent verbal and written communication skills with a pleasant demeanor along with active listening

ability to multi-task, take up to 40 calls per day, set priorities and manage time effectively

apply now if you are interested in this customer service associate position in the robinson twp, pa area.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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