Service coordinator / support administrator - united states, cleveland

immediate opening for a service coordinator / support administrator for cleveland ohio. this role will encompass the administration of customer service contracts and service dispatch. it also consists of the administering and implementation of proactive programs responsive to service contract requirements and includes the coordination of various groups to achieve equitable solutions.

monday – friday 8:00 – 5:00 pm.

temp to hire potential

must live locally in cleveland ohio. 99% remote with some travel to local and surrounding offices.

wages: $18.00 - $20.00 based on education and experience

education: aa preferred but flexible based on work experience

previous experience with salesforce, service dispatching  is preferred.

 

under general guidance of supervisor, perform various administrative duties requiring the exercise of judgment and application of established practices. pursue initiatives to improve effectiveness of the group and increase customer satisfaction.

service coordinator support administrator may include, but are not limited to, the following:

clean up and review of field service/salesforce cases

 maintaining lifecycle of service dispatches and verify requirements are completed

perform initial scheduling of resident contracts and preventive maintenance contracts

standardize data entry for dispatching of engineers

assist on tracking install base audit

 link current tech support cases to engineers being dispatched to customer locations

provide first level support to service engineers for time entry

review and analyze customer contracts and entitlements. coordinate input from other departments to develop plans to fully deliver contracts.

simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.

attend meetings to exchange information and analyze contract requirements.

participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences. duties may require domestic or international travel.

qualifications: associates degree in business or related field and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments.

previous experience with salesforce, service dispatching or is preferred.

about adecco:
at adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses, and communities we serve. we recognize that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. as the world’s largest provider of staffing solutions with more than 50 years of experience, adecco has the resources to help you be successful. we want you to love what you do. trust us to match you with opportunities that best suit your life, skills, and career goals. apply now

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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