Implementation manager - united kingdom, harrogate, north yorkshire

storm intelligent communications are looking for a pre-sales and implementation manager to join our team. don’t miss this exciting opportunity to join a company at the forefront of business communication technology.

pre-sales and implementation manager

harrogate, west yorkshire, hg3 1ry

full time, permanent

salary £25-£35k per annum depending on experience

attractive incentives offered for project-based success

please note: applicants must be authorised to work in the uk

about us:

storm intelligent communications boasts unrivalled push-to-talk and workforce management platform, enabling employees and businesses to stay connected and perform at their best whilst reducing costs. our word-class product is at the forefront of business communications improving worker safety, driving productivity, and improving coordination across a range of industries.

about the pre-sales and implementation manager role:

in this role you will build, manage and support all technical aspects of new and existing customers’ requirements.

key responsibilities include:

effective project and time management to ensure customer and prospect deadlines are met.
building, maintaining, and delivering storm’s platform to deliver against key customer requirements.
building, maintaining, and delivering end user training to our customers and prospects.
managing all aspects of technical support, using both traditional and new age methods
working with storm’s key vendor and suppliers to ensure all technology is up to date and compatible with customers’ needs.

duties will also include:

interfacing with vendor teams on new capabilities, feature releases, bugs, and issues
ensuring working relationships with the other teams within the business such as support and engineering
developing an in-depth technical understanding of the service portfolio and customer solutions
adhering to all existing processes and procedures and provide recommended improvements and implement any necessary changes
maintaining good relationships with key suppliers and ensure effective channels of escalations are in place
ensuring that customer first and second line support issues are managed based on business priority.
liaising with sales to offer advice for new opportunities
carrying out monthly risk review and audit on all areas of infrastructure
continually reviewing and identify cost savings
managing integrity of configuration information
acting as a point of escalation and point of contact for technical and management escalation
working to deadlines and ensure customers receive full and detailed reports on issues relating to their solutions
documenting processes and procedures
providing monthly management reports
meeting with customers directly as and when required
fronting presales and technical advisory to management
creating demonstrations tailored to the customer requirement
creating documentation to support the solutions we deliver at go-live e.g., rams, statement of work etc
scoping, purchasing, provisioning, and implementing all equipment related to installs/ongoing management
staying up to date with latest devices and showcase to management

about you:

the ideal candidate will demonstrate experience in a similar role and should be willing to travel when needed, including travel abroad to storm customers and prospects.

this is a ‘hands on’ role which requires a level of technical awareness with the ability to discuss technical issues both internally and externally with customers.

personal skills

excellent time management skills, with the ability to prioritise workload.
ability to take ownership and responsibility for projects and see them through to completion
strong communication skills
the ability to work and thrive in a pressured environment with the confidence and ability to work on your own initiative, sometimes outside of normal working hours
ability to learn quickly and adapt to new technologies
pro-active and ‘can do’ approach to decision making and problem-solving
ability to handle multiple problems at once
innovative and able to learn quickly with a willingness to get involved in unfamiliar areas of technology
previous experience of having worked in a similar role would be desirable

benefits:

company van for work hours travel
26 days holiday

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be authorised to work in the uk. no agencies please.

other suitable skills and experience includes sales manager, communications, it support, data entry, it manager, it support engineer, project management

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