Customer service advisor - united kingdom, wellingborough, northamptonshire

are you a customer service advisor looking for a new and exciting opportunity?

customers are at the heart of everything we do, if you're people-focused and looking to deliver a valuable service with our finest styled homes… get in touch!

we pride ourselves on manufacturing luxury, quality park homes and lodges, and are looking for a customer service advisor who is just as passionate about the service we deliver as we are about our homes.

we have an amazing base of existing clients, and a great sales and marketing team who do the hard graft of lead generation.

as a customer service advisor, it will be your role to nurture our existing and new customers to ensure continuity and a seamless finish for our proud owners of a new tingdene home.

so, if working within a fast-paced, ever evolving, and rewarding environment sounds up your street, then we've got the job for you!

what this customer service advisor role will involve:

responding to customer enquiries and aftersales faults with their homes and managing the process from initial contact to call resolution.collate all relevant information and process the customers matter accurately and by agreed deadlines.escalate high level complaints or reoccurring issues to the relevant person as a matter of urgency to reduce possibility of a sale being lost and to remove financial risk from the business.maintain the customer care inbox to ensure all enquires are being responded to daily.answer all inbound phone calls and deal with customer requirements daily.maintain the database systems to ensure that all the customer information remains accurate, this includes following up with all customer contact enquires and issues so that customers are kept up to date.carry out any other general customer service and administrative tasks as required.liaise with engineers and other departments to resolve any customer issues or queries.contribute to team effort by accomplishing related results as needed.ensuring customer database is maintained within gdpr regulations.monitor each customer through the aftercare process, until completion.work closing with the customer care manager and deal with any ad hoc queries in their absence.regularly carry out outbound calls to customers, complete customer feedback forms, and monitor customer satisfaction levels whilst pro-actively sharing ideas to improve the customer service process.servicing customer requirements and regularly making product recommendations or suggestions.we would welcome applications for this customer service advisor role from candidates with the following skills and attributes: customer service, complaints, park leisure homes, holiday, lodge, outbound calls, inbound calls, b2b, b2c, pc literate, customer service, gdpr, call centre, telephony, communication, kpis, complaints handling, contact centre, estate agent, aftersales, administration.

benefits30 days annual leave - inclusive of statutory daysaviva workplace pension schemeessential skillswe are looking for a genuine team player who is self-motivated and ambitious.friendly confident telephone mannerb2b or b2c customer service experienceresults-driventarget-focuseddynamic personality who is able to open doorspc literatedesirable skillspark home and leisure lodge industry experience or similar knowledge.estate agency background.about companysince 1969, tingdene homes has been one of the uk's leading manufacturers of park homes and holiday lodges. a proudly independent business, its continued success is built on an unwavering commitment to quality and innovation, with a proven record spanning more than five decades.

based in wellingborough, northamptonshire, tingdene homes employing over 250 people and is a steadfast and long-standing supporter of british manufacturing. all homes and lodges are constructed to bs3632 standards in its state-of-the-art production facility, positioned just a stone's throw from their head office and showroom, which remains the uk's only permanent indoor exhibition space for park homes and holiday lodges.

tingdene's market-leading collection of park homes and holiday lodges is continually refreshed with new design-led introductions that embrace the latest developments in sustainability and performance. guests are invited to discover the 'tingdene difference' with several designs displayed at any time within tingdene's refurbished and fully accessible showroom.

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